Help streaming video events at CU Presents

1. Visit cupresents.org and select “Account” in the top right corner of your browser and select
2. “Create Account” on the right side of the browser—OR simply click here!
3. Please enter all required information, as indicated by “Required” text designations.
4. Check the boxes for any contact preferences and/or programming interests.
5. Select “I’m not a robot” (unless you are, in which case, turn back now!)
6. Select “Create Account.” You’re done!

What to do if an account already exists under your name:

You might receive an error message that reads “The email address submitted is already associated with an account.” This message means you already have an online account with CU Presents.

1. Select the “Reset Your Password” link to establish fresh login credentials for your account.
   1. Enter the email address you used to sign up for an account and select “Submit.”
   2. An email from “cuptix” with the subject “Your Online Account Credentials from CU Presents” will be emailed to you shortly. Please note: It may take several minutes for the email to send.
   3. Open the email and select “Click here to log in now.”
   4. Enter and confirm your new password.
   5. Select “Save Changes.” You’re done! You can now log in to your account with your updated credentials.
2. OR, if the email address is no longer active or you believe the account was established in error, create a new account using an updated email address.

1. Visit cupresents.org and select “Account” in the top right corner of your browser OR simply click here.
2. Enter your email address and password and select “Log In.”
3. Congrats! You’re in! From here, you are able to view upcoming events or play digital content, update your personal contact information, update your event preferences, or begin shopping for events.

Forgotten password? No problem!

1. Visit cupresents.org and select “Account” in the top right corner of your browser OR simply click here.
2. Select “Forgot password,” located below the email address and password fields.
3. Enter the email address you used to sign up for an account and select “Submit.”
4. An email from “cuptix” with the subject “Your Online Account Credentials from CU Presents” will be emailed to you shortly. Please note: It may take several minutes for the email to send.
5. Open the email and select “Click here to log in now.”
6. Enter and confirm your new password.
7. Select “Save Changes.” You’re done! You can now log in to your account with your updated credentials.

1. Log in to your CU Presents account.
   1. Visit cupresents.org and select “Account” in the top right corner of your browser OR simply click here.
   2. Enter your email address and password and select “Log In.” You will be redirected to the “Upcoming Events” area of your account dashboard.
2. Select “Digital Content” in the menu on the left side of the browser window.
3. Select the “View Content” button next to the event you want to display.
4. FOR A CAPTURED EVENT: Press play. Both video and audio should begin immediately.
5. FOR A STREAMED PERFORMANCE: Wait for your event to begin. Once it starts, you may need to click the streaming window to unmute the audio.
   1. In some browsers, the event will not display its start on time if you log in early. At the top of the performance, you might need to reload your browser to prompt the stream to begin.

1. Most streaming services recommend at least 25 Mbps per second for a successful streaming connection. Test your internet speed to ensure you have strong enough bandwidth to play the performance.
2. For a more consistent internet connection, use an Ethernet cord to connect your router or modem directly to your device.
3. Temporarily disconnect over devices from the internet to boost your signal strength.
4. When viewing the performance on your mobile device, connect to wifi. Streaming a single performance in HD over cellular data can use a large amount of the data allowance in your monthly plan.

1. If you’re experiencing buffering or a blurry connection, test your internet speed. Most streaming services recommend at least 25 Mbps per second for a successful streaming connection.
   1. Try moving your streaming device closer to your router or modem, or connect directly with an Ethernet cord.
   2. Kick other devices off your network temporarily.
   3. Try clearing your browser’s cache.
2. If the streaming event isn’t starting on time, try reloading your browser or logging out of your account and starting fresh.
3. Missing audio? First, confirm your speakers are connected with the volume at an appropriate level. Second, make sure the video itself is not muted—either by clicking the video window or selecting the video’s volume icon.
4. Catching an echo or double audio? First, determine the source of the noise.
   1. Confirm you only have a single browser window or tab open to play the performance.
   2. If it seems like two different sources of audio are playing (competing songs, for example), make sure other media players on your device, such as Spotify or Apple Music, are shut down.
   3. Finally, if necessary, switch to a separate audio output setting (from headphones to your computer’s main speakers, for example).

When in doubt, restart. Restart your browser! Restart your router! Restart your computer! Don’t shy away from the classic advice: “Have you tried turning it off and back on again?”

Vimeo Help Support
Youtube Help Support

Still having trouble streaming the event? Call the CU Presents Box Office (Monday-Friday, 10 a.m. to 5 p.m.) at 303-492-8008 for help.