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Exchanges and refunds

We allow patrons to exchange their tickets by phone and in person up to one business day before the original event. Subscribers may exchange tickets for another night or performance with no exchange fee; single ticket exchanges are subject to a $3 per ticket exchange fee. If you exchange tickets for a more expensive performance, you will have to pay the difference from your original ticket.

To exchange your ticket, please call 303-492-8008 or visit our box office during normal business hours (Monday-Friday, 10 a.m. to 5 p.m.).


All sales are final, and we do not offer refunds. You may still return tickets you know you’re not going to use, or consider exchanging your tickets for another performance.

During the COVID-19 crisis, we’d like to reassure ticket buyers that if an event is canceled by CU Presents or someone is unable to attend due to COVID-19 illness or exposure, we will offer ticket holders refunds and other options. View the CU Presents COVID-19 protocols here.