Exchanges and refunds


All patrons may exchange tickets by phone or in person up to one business day before the event. Subscribers may exchange tickets for a different night or performance without a fee. Single ticket exchanges incur a $3 fee per ticket. Exchanging for a more expensive show requires paying the difference.

For exchanges, call 303-492-8008 or visit our box office, open Monday-Friday from 10 a.m. to 5 p.m.


Ticket refunds are offered only if an event is canceled before intermission. Ticketing fees are non-refundable. You may turn back tickets in advance or exchange them for a different performance.


If you are sick or have been exposed to COVID-19, please stay home. Please contact the box office as soon as you are able. We will work with you to find the best option so you don’t lose your purchase.

Verified Tickets

CU Presents cannot guarantee the authenticity of or provide customer service for tickets purchased from third-party resellers, including brokers or individuals. For verified tickets, we recommend purchasing exclusively through or by calling 303-492-8008.