Exchanges and refunds


Patrons may exchange their tickets by phone and in person up to one business day before the original event. Subscribers may exchange tickets for another night or performance with no exchange fee; single ticket exchanges are subject to a $3 per ticket exchange fee. If you exchange tickets for a more expensive performance, you will have to pay the difference from your original ticket.

To exchange your ticket, please call 303-492-8008 or visit our box office during normal business hours (Monday-Friday, 10 a.m. to 5 p.m.).


All sales are final, and we do not offer refunds. You may still return tickets you know you’re not going to use, or consider exchanging your tickets for another performance.


If an event is canceled by CU Presents or someone is unable to attend due to illness, we will offer ticket holders exchanges and other options. View more policies about illness on our Help page.

Verified Tickets

CU Presents cannot guarantee the authenticity of or provide customer service for tickets purchased from third-party resellers, including brokers or individuals. For verified tickets, we recommend purchasing exclusively through or by calling 303-492-8008.