Exchanges and refunds

We allow patrons to exchange their tickets by phone and in person up to one business day before the original event. Subscribers may exchange tickets for another night or performance with no exchange fee; single ticket exchanges are subject to a $3 per ticket exchange fee. If you exchange tickets for a more expensive performance, you will have to pay the difference from your original ticket.

To exchange your ticket, please call 303-492-8008 or visit our box office during normal business hours (Monday-Friday, 10 a.m. to 5 p.m.). Due to the campus response to COVID-19, the box office is closed for walk-up business until further notice.


Sorry, all sales are final and we do not offer refunds. You may still return tickets you know you’re not going to use, or consider exchanging your tickets for another performance.

During the COVID-19 crisis, we’d like to reassure ticket buyers that if an event is canceled by CU Presents, we will reach out to ticket holders to offer refunds and other options.